SIM Handheld Device Goes Blank Suddenly (Doc ID 1992973.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 12.0.10.13 to 12.0.13 [Release 12.0]
Information in this document applies to any platform.

Symptoms

The Store Inventory Management (SIM) 12.0.x handheld device goes blank suddenly.  There are no proper steps to recreate the issue, as the problem does not occur at a specific screen. When users are performing some transactions in the HH, they notice the issue.



Cause

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