My Oracle Support Banner

Non-ASCII Text in Mail Body Shown as Garbled Text (Doc ID 1993880.1)

Last updated on FEBRUARY 21, 2025

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Oracle Communications Messaging Server - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms


Convergence 3.0.0.2.0, in combination with Messaging Server 7.

An email was received, containing non-ascii text, eg. text in Hindi language,  showing unreadable garbled text in the mail body.
Eg.

The same mail was perfectly readable on other 3-rd party web mail services.

Also, sending mail with Hindi contents from Convergence does not lead to the same problem.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.