Non-ASCII Text in Mail Body Shown as Garbled Text

(Doc ID 1993880.1)

Last updated on DECEMBER 22, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Oracle Communications Messaging Server - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms


Convergence 3.0.0.2.0, in combination with Messaging Server 7.

An email was received, containing non-ascii text, eg. text in Hindi language,  showing unreadable garbled text in the mail body.
Eg.

The same mail was perfectly readable on other 3-rd party web mail services.

Also, sending mail with Hindi contents from Convergence does not lead to the same problem.

Cause

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