"Failed to load type for module LoginModule" When Launching Visualizer OR " faulting application PM.exe" Error Is Logged in Applicaton Event Log When Launching P6 Professional via RDP, Citrix Or Terminal Services. (Doc ID 1993918.1)

Last updated on DECEMBER 04, 2019

Applies to:

Symptoms

On : Primavera P6 Professional Project Management, 8.3.2.0 (and higher), Desktop Client Installation with Citrix or Terminal Services.

1.  When launching Visualizer via RDP, Citrix or Terminal Services, the following error occurs:

    ERROR REPORTED IN VISUALIZER.LOG:
    --------------------------------------------

    Type : Microsoft.Practices.Prism.Modularity.ModuleTypeLoadingException, Microsoft.Practices.Prism, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
    Message : Failed to load type for module LoginModule.

2.  P6 Professional does not launch via RDP, Citrix, or Terminal Services.  No immediate error is visible. 

     However, the following error is recorded in the Application Event Log:

     Event Type:    Information
     Event Source:    Application Error
     Event Category:    (100)
     Event ID:    1004
     User:        N/A

     Reporting queued error: faulting application PM.exe, version 8.3.2.8841, faulting module kernel32.dll, version 5.2.3790.5295, fault address 0x0000bf93.

     STEPS
     -----------------------
     The issue can be reproduced at will with the following steps:
     Launch Visualizer or P6 Professional via RDP, Citrix, or Terminal Services.

Cause

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