OMSException: Error Retrieving Order From Cache OrderId[..] (Doc ID 1994101.1)

Last updated on JULY 21, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

Customer is still experiencing "Error retrieving order from cache". Some fixes were introduced in 7.2.2.2 time frame but the problem is still occurring after upgrading to 7.2.2.4.6.

The issue happens when the GetOrder Service is invoked  and when the order is performing some tasks as part of the orchestration (exception below). GetOrder from SOAP UI also generates the same exception.

Failed to invoke end component oracle.communications.ordermanagement.ws.OrderManagementWSPortImpl (POJO), operation=GetOrder -> Failed to invoke method -> com.mslv.oms.OMSException: Error retrieving order from cache orderId[2082231]

java.lang.RuntimeException: com.mslv.oms.OMSException: Error retrieving order from cache orderId[2082231] com.mslv.oms.OMSException: Error retrieving order from cache orderId[2082231] java.lang.RuntimeException: Exception caught during visit of values for group node[root] due to null java.lang.NullPointerException


To reproduce, create an order and while the tasks are being executed, invoke the Get Order service for that order.

Cause

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