Last updated on JULY 21, 2017
Applies to:Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.
Customer is still experiencing "Error retrieving order from cache". Some fixes were introduced in 188.8.131.52 time frame but the problem is still occurring after upgrading to 184.108.40.206.6.
The issue happens when the GetOrder Service is invoked and when the order is performing some tasks as part of the orchestration (exception below). GetOrder from SOAP UI also generates the same exception.
java.lang.RuntimeException: com.mslv.oms.OMSException: Error retrieving order from cache orderId com.mslv.oms.OMSException: Error retrieving order from cache orderId java.lang.RuntimeException: Exception caught during visit of values for group node[root] due to null java.lang.NullPointerException
To reproduce, create an order and while the tasks are being executed, invoke the Get Order service for that order.
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