"The remote mode settings are not configured. Contact your administrator" When Running Claim Digger via a Cloud Connection.

(Doc ID 1995103.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


On : 8.3.2 version and above, P6 Professional with a Cloud Connection.

When attempting to launch Tools/Claim Digger (or Schedule Comparison) in P6 Professional, the following error occurs:

"The remote mode settings are not configured. Contact your administrator."

The issue can be reproduced at will with the following steps:
1) Log into P6 Professional.
2) Launch Claim digger or Schedule Comparison from the "Tools" menu.

The issue has the following business impact:
Due to this issue, users cannot use Claim Digger.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms