EBS: PS: Launch PS Plan Fails With ORA-00001: Unique Constraint (MSC.MSC_SALES_ORDER_PK) Violated (Doc ID 1995423.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Production Scheduling - Version 12.1.3.8 and later
Information in this document applies to any platform.

Symptoms

In a source data there is a different ship to address between the sales order header & sales order line.
When launching PS plan with Include Past due demands option, PS launch fails with the following error:

ERROR
-----------------------
ORA-00001: unique constraint (MSC.MSC_SALES_ORDER_PK) violated
java.lang.RuntimeException: Failed to run SQL statement for extraction: ORA-00001: unique constraint (MSC.MSC_SALES_ORDER_PK) violated


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Switch to production scheduler responsibility
2. Launch PS Plan
3. Check concurrent request ends in an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not able to open Production Scheduling application for scheduling

Cause

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