Generic Error Message Being Returned To Web User When Attempting Various CCB-based actions

(Doc ID 1996134.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0.1 and later
Information in this document applies to any platform.

Symptoms

For various CCB based activities in OUCSS, if CCB throws a business exception, OUCSS shows only a generic error message that does not provide any insight to what caused the exception. 

For example, when trying to setup autopay from OUCSS, if an invalid Routing Number is provided (i.e. doesn't match anything in the CCB autopay source collection), rather than throw a helpful error message indicating as such, OUCSS displays a generic error message.  This can also be seen in other scenarios:

 

Cause

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