Generic Error Message Being Returned To Web User When Attempting Various CCB-based actions
(Doc ID 1996134.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Utilities Customer Self Service - Version 126.96.36.199 and later
Information in this document applies to any platform.
For various CCB based activities in OUCSS, if CCB throws a business exception, OUCSS shows only a generic error message that does not provide any insight to what caused the exception.
For example, when trying to setup autopay from OUCSS, if an invalid Routing Number is provided (i.e. doesn't match anything in the CCB autopay source collection), rather than throw a helpful error message indicating as such, OUCSS displays a generic error message. This can also be seen in other scenarios:
- Requesting budget, CCB could thrown an exception saying there is not enough usage history for the Service Point / Premise, but OUCSS would only show a generic error message
- Requesting to start, then stop Autopay on the same day - this is not allowed in CCB and the exception thrown indicates that, but OUCSS again just shows a generic error message
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