Getting Blank Pages in Workbench (Doc ID 1996291.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.0 and later
Information in this document applies to any platform.

Symptoms

Various issues were found with Workbench.

Getting Page Not Found(404) Error or the following error when accessing the live site (e.g. http://<server>:<workbench_port>/<site_name>).

In Workbench, the right side of Experience Manager does not get loaded.

Seeing blank page for 'EAC Admin Console' and 'User Management' in Workbench.

After making changes in Experience Manager, promote_content fails.

Intermittently, saving changes in Experience Manager fails.

Cause

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