How to Provide the Best Information to Support when Opening a Service Request for Oracle Utilities Analytics

(Doc ID 1996671.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Utilities Advanced Spatial and Operational Analytics - Version 2.4.0.0.0 to 2.7.0.0.2 [Release 2.4 to 2.7]
Information in this document applies to any platform.

Goal

 

This article provides guidance on the files and information frequently requested in Service Requests. The more information we have about the issue and environment, the faster the resolution time of the Service Request.
The following is a guide on what information to provide to Oracle Support to resolve the issue.

Additional details are also provided for specific types of information that is frequently requested by support and what information is needed for specific types of functional issues.

Solution

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