Some Workorders in MWM v1 Not Assigned, Due to 'Order [x] Will Not Be Geocoded', 'ORA-29532: Java call terminated by uncaught Java exception: Error: null' (Doc ID 1997270.1)

Last updated on APRIL 08, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.5 to 1.5.0 [Release 1.4 to 1.5]
Information in this document applies to any platform.

Symptoms

Recently it was reported that some workorders are not assigned by MWM. When looking at the Server logs we see an error occurred geocoding the order. Order [RCE6703346001] will not be geocoded.

 
This issue has been ongoing for almost one year. The database was upgraded from 10.2.0.3 to 10.2.0.4 about 6 months ago.  The component versions involved are:

MWM v1.4.5.22
Oracle Database 10g Enterprise Edition Release 10.2.0.4.0 - Prod
PL/SQL Release 10.2.0.4.0 - Production
CORE 10.2.0.4.0 Production
TNS for 32-bit Windows: Version 10.2.0.4.0 - Production
NLSRTL Version 10.2.0.4.0 - Production

Cause

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