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While Editing ReSA Transaction, 'Customer Order Attribute Details Required' Message Appears for Any Item in Edit Mode (Doc ID 1997610.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Retail Sales Audit - Version 14.0 to 14.0.2 [Release 14.0]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Sales Audit (ReSA) , a 'Customer Order Attribute details required' message pops up for any item (both merchandise and non merchandise items), when editing a transaction.


Steps to Reproduce:

  1. Go to Sales Audit -> Additional Operations-> Transaction Maintenance -> New.
  2. Create a sales transaction with one item.
  3. Enter Tender and Customer Order Attributes and save the transaction.
  4. Re-open the same transaction in Edit mode.
  5. Add one Non-Merch item.  When Item Status is selected, the form shows a confirmation message that changing Item Status will clear all Customer Order Attributes.  However, for this item the user has not had a chance to enter any customer order details.
  6. The confirmation message should not pop up while adding a new item to the transaction.

Cause

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In this Document
Symptoms
Cause
Solution
References


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