Summarization Service / Publications Failing with ERROR: "Check your Maximum Task Duration and Maximum Long Running Task Duration values under ThreadPool settings" (Doc ID 1998143.1)

Last updated on JANUARY 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.1.x or higher version, P6 Services

When attempting to summarize / publish a project, the following error occurs.

ERROR IN THE APPLICATION INTERFACE:
----------------------------------------------

Job status Failed

 

ERROR IN P6WEBACCESS.HTML:

------------------------------------

<TIMESTAMP> 825 PrmThread-27 ERROR com.primavera.infr.threadpool.ThreadPoolImpl
A Threadpool thread PrmThread-15 was determined to be non responsive, a new thread has been created. On a side note, check your Maximum Task Duration and Maximum Long Running Task Duration values under ThreadPool settings java.net.SocketInputStream.socketRead0(Native Method) java.net.SocketInputStream.read(SocketInputStream.java:152) java.net.SocketInputStream.read(SocketInputStream.java:122) oracle.net.ns.Packet.receive(Packet.java:300) oracle.net.ns.DataPacket.receive(DataPacket.java:106) oracle.net.ns.NetInputStream.getNextPacket(NetInputStream.java:315) oracle.net.ns.NetInputStream.read(NetInputStream.java:260) oracle.net.ns.NetInputStream.read(NetInputStream.java:185) oracle.net.ns.NetInputStream.read(NetInputStream.java:102) oracle.jdbc.driver.T4CSocketInputStreamWrapper.readNextPacket(T4CSocketInputStreamWrapper.java:124) oracle.jdbc.driver.T4CSocketInputStreamWrapper.read(T4CSocketInputStreamWrapper.java:80) oracle.jdbc.driver.T4CMAREngine.unmarshalUB1(T4CMAREngine.java:1137) oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:290) oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:192) oracle.jdbc.driver.T4C7Ocommoncall.doOCOMMIT(T4C7Ocommoncall.java:75) oracle.jdbc.driver.T4CConnection.doCommit(T4CConnection.java:610) oracle.jdbc.driver.PhysicalConnection.commit(PhysicalConnection.java:3901) oracle.jdbc.driver.PhysicalConnection.commit(PhysicalConnection.java:3907) com.primavera.infr.db.PoolableConnection.commit(Unknown Source) com.primavera.infr.db.PConnection.commit(Unknown Source) com.primavera.bo.rules.create.SQLStatementBatchCreateEngine.createAndCommitUsingBatch(Unknown Source) com.primavera.summarizer.enterprise.EnterpriseResourceRoleSummarizer.a(Unknown Source) com.primavera.summarizer.enterprise.EnterpriseResourceRoleSummarizer.a(Unknown Source) com.primavera.summarizer.enterprise.EnterpriseResourceRoleSummarizer.rollupAndPersistSummaries(Unknown Source) com.primavera.summarizer.enterprise.EnterpriseResourceRoleSummarizer.rollupAndPersistResourceSummaries(Unknown Source) com.primavera.summarizer.enterprise.EnterpriseResourceRoleSummarizer.cleanRollupAndPersistSummaries(Unknown Source) com.primavera.summarizer.Summarizer.b(Unknown Source) com.primavera.summarizer.Summarizer.runJob(Unknown Source) com.primavera.jobsvc.common.JobServiceExecutable.c(Unknown Source) com.primavera.jobsvc.common.JobServiceExecutable.a(Unknown Source) com.primavera.jobsvc.common.JobServiceExecutable.runAsapJob(Unknown Source) com.primavera.jobsvc.common.JobServiceExecutor.runAsapJob(Unknown Source) com.primavera.bre.SubSystemFacadeImpl.asapSummarize(Unknown Source) com.primavera.bo.remotable.JobSubmitter.submitAsapJob(Unknown Source) com.primavera.bo.remotable.qproxy.JobSubmitter.submitAsapJob(Unknown Source) com.primavera.bo.DBJobSubmitter.submitAsapJob(Unknown Source) com.primavera.bo.services.helper.SubmitJob.execute(Unknown Source) com.primavera.bo.services.helper.SubmitJob.execute(Unknown Source) com.primavera.bo.remotable.AsyncJobSvcHdlr$TxnJob.execute(Unknown Source) com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source) java.lang.Thread.run(Thread.java:745)


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Open Activities screen for a project.
2. Click Actions->Summarize / publish project.
3. Refresh screen.
4. Actions -> View Service status -> Failed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot summarize / publish projects.

Cause

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