MetaSolv - ASR No Vs Order Number (Doc ID 1998331.1)

Last updated on APRIL 12, 2015

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The user has several questions about how the ASR NO: is generated and stored.

 

The customer has a ASR with PON "O123456789". When they search for this PON it comes up with an ASR that has ASR No 01. When they search in the database under serv_req, it shows that the document number is 98765. When they search for this order number in the MetaSolv client, it comes back with no results. When looking at other ASR examples, the ASR No and document number match and is a 5 digits. Why is this ASR No 01 and does not match the document number 98765? Is this normal? If so, what scenarios is this possible? Also, why does it not find the order when we search by the document number?

Cause

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