Last updated on APRIL 12, 2015
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
The user has several questions about how the ASR NO: is generated and stored.
The customer has a ASR with PON "O123456789". When they search for this PON it comes up with an ASR that has ASR No 01. When they search in the database under serv_req, it shows that the document number is 98765. When they search for this order number in the MetaSolv client, it comes back with no results. When looking at other ASR examples, the ASR No and document number match and is a 5 digits. Why is this ASR No 01 and does not match the document number 98765? Is this normal? If so, what scenarios is this possible? Also, why does it not find the order when we search by the document number?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms