File Manager Startup Fails With Error 'Unable to Create Purge Directory' in File Manager Log After Changing File Vault

(Doc ID 1998399.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Fails to start up file manager server running on Windows server

Error in File Manager log:

*** File Manager Initialization failed ***
Reason :Failed to initialize the vault.
Actual Message :Error initializing vault: Primary Vault
Unable to create purge directory :\\servername\shared\AgileVault\purge

Reason :Uncaught exception thrown.null

Changes

Changed: Directory of the File Manager vault was changed to the shared drive on Linux server

Cause

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