Crew Shift Log Is Not Updated Correctly with Changes to Service Class
(Doc ID 1999226.1)
Last updated on MARCH 25, 2019
Applies to:Oracle Utilities Mobile Workforce Management - Version 22.214.171.124 to 126.96.36.199.0 [Release 2.1 to 2.2]
Oracle Real-Time Scheduler - Version 188.8.131.52 to 184.108.40.206.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.
The Crew shift Log is not updating correctly
When a crew is logged in and working ( in-service ), any change made to the service class is reported incorrectly on the crew shift log tab.
The crew shift had two "not allowed" service classes ( X and Y ); the customer edits the crew shift and removed Y; the log reports " Service Class Y is Not Allowed ".
This is incorrect, because "Y" was the class removed, which means that "Y" can be worked.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!