Crew Shift Log Is Not Updated Correctly with Changes to Service Class (Doc ID 1999226.1)

Last updated on APRIL 21, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.2.0.2.0 [Release 2.1 to 2.2]
Oracle Real-Time Scheduler - Version 2.1.0.5 to 2.2.0.2.0 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

The Crew shift Log is not updating correctly

When a crew is logged in and working ( in-service ), any change  made to the service class is reported incorrectly on the crew shift log tab.

Example:

The crew shift had two "not allowed" service classes ( X and Y ); the customer edits the crew shift and removed Y; the log reports " Service Class Y is Not Allowed ".
This is incorrect, because "Y" was the class removed, which means that "Y" can be worked.



Cause

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