Tomcat Service For File Manger Fails to Start After Enabling Thumbnail Generation

(Doc ID 1999504.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start File Manager
the following error occurs in the File Manager log file located under [Agile home]\FileManager\logs\*stdout.log

ERROR

Cann't connect to Thumbnail VueServer
Please check your Thumbnail VueServer Setting and restart File Server


STEPS

The issue can be reproduced at will with the following steps:
Start Apache Tomcat (File Manager) from Services


Cause

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