Approving or Cancelling High Volume Promotions Results in Pending Status (Doc ID 2000077.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Retail Price Management - Version 13.2.4 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Price Management (RPM) 13.2.x, when attempting to approve or cancel a promotion containing a high volume of data, the process appears to 'hang' and after some time, the following error is received:



Steps to Reproduce:

  1. Log in to RPM UI.
  2. Create a new Promotion Header that starts on VDATE, and ends on VDATE+1.
  3. Create a new simple component.
  4. Add Merch level Dept/Class and Zone level that would generate over 200,000 Item/Loc records.
  5. Apply and Save.
  6. Submit for Approval.  The process runs over 2 hours and ends with Pending status.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms