Approving or Cancelling High Volume Promotions Results in Pending Status

(Doc ID 2000077.1)

Last updated on JANUARY 04, 2018

Applies to:

Oracle Retail Price Management - Version 13.2.4 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.


In Oracle Retail Price Management (RPM) 13.2.x, when attempting to approve or cancel a promotion containing a high volume of data, the process appears to 'hang' and after some time, the following error is received:

Steps to Reproduce:

  1. Log in to RPM UI.
  2. Create a new Promotion Header that starts on VDATE, and ends on VDATE+1.
  3. Create a new simple component.
  4. Add Merch level Dept/Class and Zone level that would generate over 200,000 Item/Loc records.
  5. Apply and Save.
  6. Submit for Approval.  The process runs over 2 hours and ends with Pending status.




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