The Clear Provider Method Is Not Clearing Service Provider And Service Location As Expected (Doc ID 2001714.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.14.2 and later
Information in this document applies to any platform.

Symptoms

On Production: 2.14.2.0.8 version, User Interface

ACTUAL BEHAVIOR
---------------
Clear Provider Method is not clearing the service provider/location in a claim.

EXPECTED BEHAVIOR
-----------------------
The providers should be cleared when you click on the button 'Clear Provider'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.
a)
NAV Configuration / Foundation / Dynamic Logic
In your dynamic logic use:
- claim.clearServiceProviderOnAllClaimLines()
- claim.clearLocationProviderOnAllClaimLines()
b)
Add a button to clear the provider by using MDS (customization).
2.
a)
NAV Claims
Open a claim in the UI for which you want to clear the provider.
Check the Service Provider listed on the claim header and lines.
b)
Click on your button to clear the provider.
Save.
The values in field Service Provider on the claim and claim lines are not cleared as expected.



Cause

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