P6 Web or Team Member Login Results in Blank, Unresponsive, White Screen When Using Internet Explorer 11 (IE11) with Enterprise Mode Enabled

(Doc ID 2002539.1)

Last updated on JUNE 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Using P6 Web or Team Member Web with Internet Explorer 11 with Enterprise Mode enabled:

ACTUAL BEHAVIOR
---------------
After P6 login, the screen goes white and hangs indefinitely.

Task manager shows the "jp2launcher" process disappear.

EXPECTED BEHAVIOR
-----------------------
P6 login completes successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Launch Internet Explorer 11 browser
2.  Access the P6 log in screen
3.  Login, observe white screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log into P6 using Internet Explorer 11 with Enterprise Mode enabled.

Cause

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