Android 5.0 (Lollipop) Client Can Not Connect To Older Messaging Server (Doc ID 2002655.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Communications Messaging Server - Version 6.0.0 to 7.0.4 [Release 6.0 to 7.0.0]
Information in this document applies to any platform.

Goal

When attempting to set up a secure IMAP email account on an Android 5.0 device to connect to Oracle Communications Messaging Server 6.3,
the following errors appear during setup:

Please note:

the issue only occurs with this new Android 5 device, while with other devices it works normally.
when using on the Android 5.0 device a non-encrypted IMAP and SMTP setup, the account can be configured with no issues and can send/receive emails normally.

Please advise on what could be the issue and how we can resolve it.

Solution

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In this Document

Goal

Solution

References

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Android 5.0 (Lollipop) Client Can Not Connect To Older Messaging Server (Doc ID 2002655.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!