System Status Goes Offline in the Manager Override Screen for Non-US Locales (Doc ID 2003836.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

System status goes offline in the Manager Override screen for non-US locales.  This issue was originally reported for the Dutch locale (nl_NL), but has been recreated in other non-US environments, as well.

Steps to Reproduce
:

  1. In a POS environment with non-English locale, initially POS display status is Online.
  2. Click on POS.
  3. Log in as user who does not have access to POS.
  4. The Manager Override screen will display with status panel showing Offline.
  5. After Manager Override, the POS displays the status as Online.

Changes

 

Cause

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