Mobile Completion Screens Don't Auto Scroll To Display Error Messages (Doc ID 2004398.1)

Last updated on APRIL 28, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Oracle Real-Time Scheduler - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

If the user on a mobile device (laptop in this case) gets an error message and, he is already scrolled down to the bottom of the page, he does not see the actual error message unless he scrolls back to the top of the page. Often the user does not know that an error has occurred because he doesn't know that he has to scroll up to find it. This results in a lot of confusion because, from the user's point of view, a button is being pressed (completion) but nothing is happening.

It would be a nice feature if:

1. The screen would auto scroll to the top of the page when an error occurred, or;
2. Another error section was located at the bottom of the page as well as the top so the user has an opportunity to see the error quickly.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms