"The specified account already exists" When Attempting to Install / Upgrade / Remove the P6 Professional Client Application

(Doc ID 2005082.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.2.0.0 and later
Information in this document applies to any platform.

Symptoms


When attempting to install / upgrade / remove the P6 Professional client application, the following error occurs:

ERROR
-----------------------

The specified account already exists.



STEPS
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The issue can be reproduced at will with the following steps:
1.  Launch setup.exe to start the P6 Client install / upgrade / removal.
2.  Select any option (Example: Typical or Advanced).
3.  Observe the reported error message during the "copying new files" process.

Removing the application via Control Panel --> Programs and Features --> Uninstall/Change will produce the same error message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot install / upgrade / remove the P6 Professional client application.

Cause

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