Kit Item Created in Back Office Does Not Display Correct Price on ORPOS Receipt

(Doc ID 2005307.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 to 14.0.2 [Release 14.0]
Information in this document applies to any platform.

Symptoms

A kit item that is created in Oracle Retail Back Office (ORBO) does not have its correct price calculated and printed on the receipt when the item is purchased in Point of Service (ORPOS).


Steps to Reproduce:

1. Create a kit item in Back Office (e.g., kit item 123456).
2. Add sample items 123 (qty=1), 345 (qty=2), 678 (qty=6) and 789 (qty=4) to the kit item.  Suppose that the correct extended price of this kit, based on the sum of all included items, is $550.00.
3. Press Save.
4. Log in to ORPOS.
5. Ring up Kit item 123456.  Check the price and extended price; system shows correct pricing.
6. Complete tender of the transaction and print the receipt.  Note that the receipt shows the wrong price for the kit item (for example, '123456 qty=1' shows $0.00, instead of $550.00).

Cause

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