Oracle Commerce Runs Out of Memory After Endeca Dimension Sort Order is Changed to "Dimension Default"

(Doc ID 2006860.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Platform - Version 10.1.1 and later
Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

After changing the dimension sort order from "Frequency (Dynamic Ranking)" to "Dimension Default", the production Oracle Commerce ATG instances became unresponsive which can cause a site outage.

The servers showed blocked threads and GC logging indicates that the servers were running out of memory.

Changes

The dimension sort order was changed from "Frequency (Dynamic Ranking)" to "Dimension Default".

Cause

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