Listen Address missing in OSM AMP configuration. (Doc ID 2006924.1)

Last updated on MARCH 20, 2017

Applies to:

Application Management Pack for Oracle Communications - Version 12.1.0.2.0 and later
Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

The customer has installed the 12c Oracle Enterprise Manager and installed the "Oracle Communications" plugin as I want to monitor the "Oracle Communications - Order & Service Management(OSM)" application using Cloud Control. The AdminServer of the OSM weblogic domains shows as UP in OEM but the related deployments are shown as DOWN. The weblogic console and all the deployments show as they are running and the OSM application is accessible. The deployments are deployed against the AdminServer as a standalone server.

In the emctl_output.txt there is the following exception:

2015-03-10 23:05:52,710 [12997:7EBF239A:GC.SysExecutor.33 (Ping OMS)] WARN - Ping OMS
oracle.sysman.gcagent.ping.PingManager$OMSUnavailableException: OMS platform services are not available
at oracle.sysman.gcagent.ping.PingConnection.sendRequest(PingConnection.java:149)
at oracle.sysman.gcagent.ping.PingManager.pingOMS(PingManager.java:1075)
at oracle.sysman.gcagent.ping.PingManager.pingOms(PingManager.java:856)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.xferFile(UploadStoreForward.java:2877)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer._run(UploadStoreForward.java:3925)
at oracle.sysman.gcagent.upload.UploadStoreForward$dequeuer.run(UploadStoreForward.java:3812)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at oracle.sysman.gcagent.util.system.GCA
.

Cause

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