When Trying to Change Administrator Password, Window Opens and Taken back to Login Screen (Doc ID 2007141.1)

Last updated on MARCH 13, 2017

Applies to:

Primavera Unifier - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

EXPECTED BEHAVIOR

After being asked to change password, a window should open and allow the password to be changed.


ACTUAL BEHAVIOR
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At first login, a user is prompted to change password. Click on OK and next window opens without option to change password and the user is taken back to initial login screen.

STEPS TO REPRODUCE
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1. Make sure the e-mail server info is correct in the Unifier configuration created using configure.bat.
1. Login to Unifier with Administrator/Administrator.
2. When asked for Administrator password change, Click on OK.
3. Newly opened window does not have option to change the password but new window also asking for login again.

Cause

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