Price Events Stuck in Conflict Checking with No Error Message and Not Moving to Approved, Executed, or Active Status (Doc ID 2007663.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Retail Price Management - Version 13.1 and later
Information in this document applies to any platform.
Checked for relevance on 26-Oct-2016

Symptoms

In Oracle Retail Price Management (RPM), price events (Clearances, Price Changes, Promotions) are not returning back to 'Worksheet' status, nor are they being moved to 'Approved', 'Executed', or 'Active' status. The events appear to be stuck in Conflict Checking status.


Steps to Reproduce:

  1. Log in to RPM.
  2. Create a price event for an Item/Location. 
  3. Note that the price event gets stuck in Conflict Check without any errors.

 

Cause

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