Error When Releasing Any Change "Unknown Number: Object Does Not Exist." (Doc ID 2007936.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.0.1 and later
Information in this document applies to any platform.

Symptoms

Users are not able to release any ECOs.

ERROR: Unknown Number: Object does not exist.

Steps to reproduce:

1. open any Change object

2. Click "Next Status"

3. Error: Unknown Number: Object does not exist.

SERVER LOG ERRORS:

<2015-05-06 14:27:27,515> <SqlLogger:DEBUG> executeQuery (Elapsed Time = 1 ms): "SELECT A.ID, 5, 5, OBJVERSION, 0 , NAME FROM QUERY A  WHERE ID = 249"
<2015-05-06 14:27:27,516> <PCExtractTask:ERROR> Caught the following exception
com.agile.util.exception.CMAppException: Unknown Number: Object does not exist.
       at com.agile.pc.cmserver.base.CMObjectCacheManager.createObjectCache(CMObjectCacheManager.java:1532)
       at com.agile.pc.cmserver.base.CMObjectCacheManager.getObjectCache(CMObjectCacheManager.java:227)
       at com.agile.pc.cmserver.base.ObjectAgent.getObjectCache(ObjectAgent.java:160)
       at com.agile.cs.query.QueryService.getAllSites(QueryService.java:7120)
       at com.agile.pc.cmserver.user.UserService.getSiteIDsByUser(UserService.java:4558)
       at com.agile.pc.cmserver.base.BaseUserService.getSiteIDsByUserWithCommon(BaseUserService.java:483)
       at com.agile.pc.cmserver.base.BaseServiceTable.marshalTable(BaseServiceTable.java:916)
       at com.agile.pc.cmserver.base.BaseServiceTable.marshalTable(BaseServiceTable.java:767)
       at com.agile.pc.cmserver.outbound.OutPackageService.marshalTable(OutPackageService.java:204)
       at com.agile.acs.PCExtractTask.tmpProcessWS(PCExtractTask.java:917)
       at com.agile.acs.PCExtractTask.tmpExtractionProcess(PCExtractTask.java:774)
       at com.agile.acs.PCExtractTask.run(PCExtractTask.java:458)
       at java.util.TimerThread.mainLoop(Timer.java:555)
       at java.util.TimerThread.run(Timer.java:505)

 

Cause

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