Inventory Optimization Plan Is Not Honoring Service Level Set Assigned At Category Level (Doc ID 2008038.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Inventory Optimization - Version 12.1.3.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.9 version, Engine Comp for Oracle RiskOpt

ACTUAL BEHAVIOR
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Inventory Optimization Plan Is Not Honoring Service Level Set Assigned At Category Level

Inventory Optimization plan is setup with a Service Level Set. The Service Level Set is defined to include Service Levels for multiple Categories. In the Plan Options, the Service Level is set for 80%, but in the Service Level Set, the Service Level is defined to be higher (98.5, 98, 97.5, 96 etc.. for difference category members). When the plan is run, the service level is still calculated at 80% rather than considering the service level for the category that item is assigned to.

EXPECTED BEHAVIOR
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Expectation is that items associated with a category used in the Service Level Set should have the Service Level specified in the SLS rather than the value specified in the Plan Options.

STEPS
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The issue can be reproduced at will with the following steps:
1. Define an item and associated that item with Category 'B'
2. Define a Service Level Set at the Category level for Category 'B' and set the Service Level % to a value greater than the Plan Option
3. Define plan and set SLS to value defined in #2
4. Run the plan and observe that the SL for the item matches the Plan Options and not the value mentioned in the SLS.


Cause

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