ZRG3001F: F-ZVW0089 INCORRECTLY RAISED FOR UMBRELLA PROCEDURE

(Doc ID 2008189.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.1 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.14.2.1 version, Usage

When attempting to process a pre-authorization in ZRG3001F,
the following error occurs.

ERROR
-----------------------
F-ZVW0089 Authorization missing for all reimbursements of #1# (#2#, procedure type #3#).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG7031F: Configure a pharmaceutical procedure with an umbrella procedure linked to it
2. ZRG1108F: Have a price class configured for this umbrella procedure
3. ZRG1112F: Have a practice and individual provider linked together
4. ZRG1118F: Have a provider agreement with an agreements for the umbrella procedure
5. ZRG3001F: Process a pre-authorization and notice that error F-ZVW0089 appears.

The error occurs: if only for the umbrella procedure an agreement is present in the provider agreement.
The error does not occur: if for both the umbrella procedure and pharmaceutical procedure an agreement is present in the provider agreement. --> this is not a feasible work-around.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process and finalize a pre-authorization.

Cause

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