Negative Customer Count on Device Class . Device Idx Warning in JMService Log File at Startup (Doc ID 2008219.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Oracle Utilities Network Management System - Version 1.11.0.4 and later
Information in this document applies to any platform.

Goal

There is a warning in the JMService log on startup about Negative customer count on device class . device idx

When you look at the CES_CUSTOMERS table you see customers attached to this device. What causes these messages to occur?

04/30 15:22:37: 0x7fb5eb025720,ctp=0xf360c8,"<MAIN-TASK>" *WARNING* -
negative customer count on 204.12345
04/30 15:22:37: 0x7fb5eb025720,ctp=0xf360c8,"<MAIN-TASK>" *WARNING* -
negative customer count on 204.22346

Solution

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