Unable to Count Multiple Foreign Currencies During Till Reconciliation in Back Office (Doc ID 2008340.1)

Last updated on NOVEMBER 17, 2015

Applies to:

Oracle Retail Back Office - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Back Office (BO) during till reconciliation, system only allows to edit one foreign currency. After changing the amount for a desired foreign currency on count reconcile summary, BO does not allow count for another foreign currency.

Steps to reproduce:
1. Run the following sale transactions in foreign currencies Canadian Dollor (CAD) and British Pound (GBP):

2. Close the till in POS.
3. Login to BackOffice (BO) > StoreOps > Till > Till Reconcile.
4. In Foreign currency counts, first count CAD. Click the Cash option that's hyperlinked.  The CAD cash count is available.
5. Complete the CAD count and continue to count GBP.
Now notice that the Cash is not hyperlinked so it can't be clicked to open GBP cash count.

Cause

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