Oracle Retail Point of Service Client Email Receipt Fails to Display Email Subject and Email Text in Japanese

(Doc ID 2008344.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.3.3 to 13.3.8 [Release 13.3]
Information in this document applies to any platform.


When setting up an Oracle Retail Point of Service Client with Japanese region, email receipt to customer does not display Japanese in email subject and email text. The email subject and email text is setup in workstation.xml

Steps to reproduce:
1. Set up email subject and email in Japanese in workstation.xml
2. Ring a sales in ORPOS
3. Choose Email the receipt to customer at the end of tendering the transaction.
4. See the receipt email subject and email text are not displayed in Japanese


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