Oracle Retail Point of Service Client Email Receipt Fails to Display Email Subject and Email Text in Japanese (Doc ID 2008344.1)

Last updated on NOVEMBER 17, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3.3 to 13.3.8 [Release 13.3]
Information in this document applies to any platform.

Symptoms

When setting up an Oracle Retail Point of Service Client with Japanese region, email receipt to customer does not display Japanese in email subject and email text. The email subject and email text is setup in workstation.xml

Steps to reproduce:
1. Set up email subject and email in Japanese in workstation.xml
2. Ring a sales in ORPOS
3. Choose Email the receipt to customer at the end of tendering the transaction.
4. See the receipt email subject and email text are not displayed in Japanese

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms