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'Unexpected Error Occured' Message During Return of Cross Country Order in a Commerce Anywhere Setup (Doc ID 2008758.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.


When attempting to do cross border returns in Oracle Retail Point of Service (POS) in a Commerce Anywhere enabled system, the following message occurs:

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

Steps to Reproduce:


  1. Set up cross country stores (1 store for USA and another for CANADA)
  2. Set up both stores with Cross Channel order enabled

Create Cross Channel order in USA store:

  1. Log in to POS
  2. Add item "1234" in sale item screen
  3. Click on Item (F4)
  4. Click on Shipping
  5. Enter customer detail and select shipping charges
  6. Complete the transaction.  Note the transaction no. and order no.
  7. Update the completed__Quantity ='1' for item "1234" in order Web Service

Try to return transaction (created in above steps) in CANADA store:

  1. Log in to POS
  2. Select Return and insert transaction number (from step 6)
  3. Transaction retrieve, click on transaction detail.
  4. Select reason code.
  5. POS prompts for re-stocking fee; select "Yes"


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