Enabled Task Refresh User List From Directory Server Is Not Running (Doc ID 2009072.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Unable to sync LDAP users automatically as Task Refresh User List From Directory Server is not running even it is enabled

Expected Behavior
Task Refresh User List From Directory Server to run

What is Working
Manual migration of users from Active Directory to PLM is working fine

Steps
The issue can be reproduced at will with the following steps:
1. Login to Java Client as admin user
2. Goto Admin tab > Server Settings > Task Configuration
3. Set up the task: Refresh User List From Directory Server
4. Add a new user to Active Directory
5. Wait till the time the task should run. Do not see the new LDAP user migrated to Agile

Cause

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