EGRC 8.6.5.5000: Unable To Mass Edit More Than 25 AACG Incidents At One Go (Doc ID 2009509.1)

Last updated on MAY 21, 2015

Applies to:

Oracle Application Access Controls Governor - Version 8.6.5 to 8.6.5 [Release 8]
Information in this document applies to any platform.

Symptoms

On : 8.6.5.5000 version,

ACTUAL BEHAVIOR
---------------
Changing the status of the incidents for multiple controls as mass incident update is not changing the status.

EXPECTED BEHAVIOR
-----------------------
Changing the status of the incidents for multiple controls as mass incident update should update the status of incident.

STEPS
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The issue can be reproduced at will with the following steps:
1. Created custom search on the screen Manage incident results to include global username
2. Searched with global user name --> 280 Incidents retrieved.
3. Selected all incidents.
4. Changed the status and searched for incidents again.
5. All incidents should update but it is not.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the mass incident update functionality and its time consuming to update individual incidents

Cause

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