RPAS Classic Client Shuts Down Suddenly when Clicking the Toggle View (Doc ID 2009985.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Predictive Application Server - Version 13.4.2.2 to 13.4.3.14 [Release 13.4]
Information in this document applies to any platform.

Symptoms

When attempting to change grid view to chart view using "Toggle" button where no hierarchy tiles exist in page axis, the Classic Client (CC) crashes suddenly.

Steps to recreate the issue:

  1. Log into the CC and open a workbook with no hierarchy tiles in page axis.
  2. Click the "Toggle" button to have the chart view.
  3. Notice the CC shuts down suddenly.

Cause

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