When Having F5 Load Balancer Activated, Trying to View a File With the Autovue Integration Results in Error: Communication With Daemon Failed! (Doc ID 2010021.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Agile Engineering Data Management - Version 6.1.3.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------
On Agile 6.1.3.0

When having F5 Load Balancer activated, and attempting to view a file with the AutoVue Integration receiving error window:
  Berechtigungsinformationen
     Communication with daemon failed!

AutoVue Integration log (plugin log) is showing error:
...
com.cimmetry.core.VueRemoteException: Invalid document identifier: DocID: 207, URL: EDBCUSTO@<<F5 Alias>>:16087?FILE_CID=1095994...
...
(531) JVue: Processing authorization request [VueFrame.authorize] [Script Manager[Root W-2]]
(1) JVue: Showing dialog [VueFrame.authorize] [Script Manager[Root W-2]]
(2) JVue: Missing resource Communication with daemon failed! in com.cimmetry.vueframe.resources.VueDialog (Locale=de) [Resources.loadString] [Script Manager[Root W-2]]
(1428916264760)JVue: static elem = java.awt.Dimension[width=104,height=18] [e.f] [Script Manager[Root W-2]]
...

EXPECTED BEHAVIOR
--------------------------------
Using the current connected e6 app server for AutoVue server / AutoVue integration connection

STEPS:
---------------------
1. Start Java Client connecting to host F5 alias
2. Load a document having a file assigned, configured to be viewed with AutoVue
3. Click the View button - receive error window:
 Berechtigungsinformationen
 Communication with daemon failed!


Cause

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