Coupon Discount Applied on the Suspended Transaction is Not Printed in RPOS (Doc ID 2010313.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , coupon discount applied on the suspended transaction is not being printed on retrieval.

Steps to Re-create:

Pre-Requisite: DIMP a Store Coupon data as part of pricing Import.


1. Log in to Oracle Retail Point of Service (ORPOS).
2. Scan few Items on Sell Item screen and then add a coupon item.
3. Press Transaction.
4. Press Suspend. The transaction is suspended and the system displays Successful Suspended Transaction. Result: System prints the Customer receipt with proper description (Generic Retail 15%/$0).
5. Suspended Transaction ID: 00063002173820141007.
6. Log in to ORPOS again.
7. Press Transaction.
8. Retrieve the transaction and do the payment.
9. The Coupon discount is not being printed on receipt.

Changes

 

Cause

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