ORPOS Application Does Not Print the Receipt Whenever a Timeout Occurs During Check Franking (Doc ID 2011173.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

When a timeout occurs on the 'Slip Printer Timeout' screen during a check tender, Oracle Retail Point Of Service (ORPOS) does not print the sale receipt.


Steps to Reproduce:

  1. Scan an item on Sell Item screen.
  2. Select Tender -> Check.
  3. Provide Check Details (i.e., ID Type, ID Number, ID Origin, and Phone Number).
  4. Enter MICR Number.
  5. Enter Check Number.
  6. 'Close Cash Drawer' prompt appears. Close the Cash drawer.
  7. 'Insert check for franking' screen displayed. Do NOT insert the check through MICR; instead let the transaction time out.
  8. ORPOS displays a 'Slip Printer Timeout' dialog message.  Do NOT select YES or NO.  Let the transaction time out.
  9. Observe that the transaction ID is inserted into TR_TRN with SC_TRN=2 ('completed').
  10. In JL_ENR table, JL_TPE transaction is saved as Authorization Status: Approved.
  11. Below is the JL_TPE entry for test case Transaction - '0469':

 

Changes

 

Cause

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