Order Exchange Receipt and Reprint Receipt Do Not Match in Case of Positive and Negative Exchange (Doc ID 2011775.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

Original receipt and reprint receipt are not identical in a negative and positive exchange scenario.

Steps to Reproduce:

  1. Select F3 POS > Enter item 4321 > Select F4 Item > Select F9 More > Select F7 Shipping.
  2. Enter customer details.
  3. Select Shipping Method and F2 Done.
  4. On Sell Item screen, select F6 Tender > Select F2 Cash.
  5. Set the Completed_Quantity to 1 for the item, marking the order as Shipped in the Order.xml.
  6. Select F2 Return > Select F2 Search > Select F9 Order > Enter Order ID above > Retrieve the Trans Details of 4321.
  7. Enter Return Item info.
  8. Add items accordingly to make the transaction positive and negative exchange.
  9. Tender out transaction and print receipt.
  10. Re-enter POS > press "More" > Receipt reprint.
  11. Scan barcode from previous transaction.
  12. Press orig receipt.
  13. Note that the receipts do not match.

Issues:

 

Cause

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