Printers Listing Page on Handheld does Not Display all the Printers from the Database (Doc ID 2012337.1)

Last updated on NOVEMBER 17, 2015

Applies to:

Oracle Retail Store Inventory Management - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Store Inventory Management (SIM) application, we find that not all the available printers are displayed on the Handheld (HH).


Steps to Reproduce:

1. Ensure that there are multiple printers available for a store.
    a. Query SIM database table STORE_PRINTER with a store id and ensure that there are more than 10 printers defined for the store
2. Log into SIM PC GUI and go to 'Admin'->'Print Setup'->'Printers' and note all the printers available
3. Now log into SIM HH GUI and navigate to '6 - Session Printer' -> '3 – Mobile printer'
4. Note that only three printers are listed in the fist screen (example: printer 1, printer 2, printer 3)
5. Click shift+9 to go to the next screen
6. Note that three more printers are shown but printer 4 from the above example is missing
7. Click shift+9 to go to the next screen
8. Again note that printer 8 is missing from the screen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms