MWM v2 Delay In Dispatch Due To Concurrent Update By Different Schedulers Noted By ‘Failed to Select Shift’ (Doc ID 2012711.1)

Last updated on MAY 28, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0 and later
Oracle Real-Time Scheduler - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

Problem Summary
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MWM: delay in dispatch due to concurrent update by 2 different schedulers

Problem Description
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In the logs you will notice ‘Failed to Select Shift’ errors, which we have confirmed are related to concurrent updates to the same shifts by two different Schedule Managers.

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Solution

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