MWM v2 Delay In Dispatch Due To Concurrent Update By Different Schedulers Noted By ‘Failed to Select Shift’

(Doc ID 2012711.1)

Last updated on MAY 28, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0 and later
Oracle Real-Time Scheduler - Version 2.1.0 and later
Information in this document applies to any platform.


Problem Summary
MWM: delay in dispatch due to concurrent update by 2 different schedulers

Problem Description
In the logs you will notice ‘Failed to Select Shift’ errors, which we have confirmed are related to concurrent updates to the same shifts by two different Schedule Managers.



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