CAS Service Does Not Start - Reports HSQL Errors Including: org.hsqldb.HsqlException: java.io.UTFDataFormatException (Doc ID 2013361.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

On an Oracle Commerce Guided Search 11.1 CAS-based (forgeless) application, customer's CAS service will not start.

Errors are reported in the cas-service.log similar to:

 

2015-05-16 21:34:54,467 FATAL [cas] [main] hsqldb.db.HSQLDB4C3379F66A.ENGINE: /data/endeca/CAS/workspace/state/cas/db/db.data getFromFile 1775894
org.hsqldb.HsqlException: java.io.UTFDataFormatException
  at org.hsqldb.error.Error.error(Error.java:111)
  at org.hsqldb.persist.RowStoreAVLDisk.get(RowStoreAVLDisk.java:140)
  at org.hsqldb.persist.DataFileCache.getFromFile(DataFileCache.java:860)
  at org.hsqldb.persist.DataFileCache.get(DataFileCache.java:831)
  at org.hsqldb.persist.RowStoreAVLDisk.get(RowStoreAVLDisk.java:108)
  at org.hsqldb.persist.RowStoreAVLDisk.setAccessor(RowStoreAVLDisk.java:311)
  at org.hsqldb.Table.setIndexRoots(Table.java:2470)

 

Changes

 There was a recent issue that required the CAS service to be restarted, or caused the CAS service to terminate unexpectedly.

Cause

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