GA Letters Not Working With Office 2013 In Read Only

(Doc ID 2013460.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Insurance General Agent - Version 8.1.12 and later
Information in this document applies to any platform.
***Checked for relevancy on 24-October, 2016***


When using letters in MS Word 2013, a error: "The ViewFieldCodes command is not available because this command is not available for reading"  is received whenever a letter is used that is in 'Read Only' mode. If the document is not in 'Read Only' mode and more than one person is using the same letter at the same time, the letter is locked by the first user and everyone else gets an error that the file is locked. Is there a fix for this?


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