Transactions Not Flowing from ORPOS to ORCO; Returns Not Being Processed by ORPOS

(Doc ID 2013845.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to send transactions from the Oracle Retail Back Office (ORBO) database to Central Office (ORCO) by the ORPOS server, the following error occurs:



Steps to Reproduce:

1. Complete a sale in Oracle Retail Point of Service (ORPOS)
2. Try to return the item from the sale above
3. Transaction not found in ORCO database, or 'Transaction Retrieval unavailable' message appears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms