CustomerUpdater Throws Error On Updating Credit Limit Via ModifyBalEvent (Doc ID 2014029.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.0.0 and later
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : ECE 11.2.0.5.0 version

Issue:

When credit limit update is done by calling PCM_OP_CUST_UPDATE_CUSTOMER in BRM, error is thrown in CustomerUpdater logs and the credit limit is not being updated in ECE cache.

Error snippet in CustomerUpdater log;

 

 
  • Check in CustomerUpdater log for error shown under Error snippet above
  • Note: On updating credit limit through Customer Center however, PCM_OP_BILL_SET_LIMIT_AND_CR is called and credit limit is updated correctly in ECE cache

    Expected result:

    No error from CustomerUpdater and Credit limit should be updated in ECE cache

    Cause

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