'Authorization Service' is Offline When the Pinpad Device Times Out at the Swipe Card Prompt (Doc ID 2014154.1)

Last updated on NOVEMBER 17, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to complete credit/debit tenders with ACI Pincomm and a timeout occurs due to no card swipe on the device, 'Authorization is offline' message appears, the Authorization Service status changes to Offline, and the following error occurs:


Steps to Reproduce:

  1. Select F3 POS and Enter an item
  2. Select 'F6 Tender' and then 'F4 Credit/Debit'
  3. Wait for the timeout period that is set in the below section of the pinCommConfig.xml to be reached
  4. Once the timeout is reached, the 'Authorization Offline' screen is displayed

Cause

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