ASR Receiving the Following Error: "Parseorg.xml.sax.SAXException: FWK005 Parse May Not Be Called While Parsing" (Doc ID 2014234.1)

Last updated on MAY 26, 2015

Applies to:

Oracle Communications MetaSolv Solution Module - ASR - Version 49.0.0 and later
Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

The application takes a long time to return the list of End User names when the user enters a few characters in the EUNAME field on the SALI form and clicks on the magnifier search icon. The response time is directly proportional to the number of End User names in the database with the same address.


Following errors found in the <SERVERNAME>.mss.log file:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms